Associate Product Manager, Offline ChannelsFlutterwave

The Role

• Flutterwave is looking for an Associate Product Manager, Offline Channels to support the team. 
• The Associate product manager, Offline channels will be responsible for the product planning and execution throughout the product life cycle of the Offline products, including gathering & prioritizing product requirements, working closely with the scrum master, engineering, design, product marketing, legal, compliance, risk, customer experience and settlement operations to ensure revenue and customer satisfaction goals are met.

Responsibilities

• Work closely with the lead PM to understand the product vision, roadmap and rationale for the key features and capabilities.
• Support the implementation for all POS & backend solutions, managing timelines, resources, and budgets. 
• Support Implementation of backend solutions for offline transaction processing.
• Implementing custom Enterprise/B2B business solutions and integrations from an offline perspective.
• Supporting implementation of  alternative payment solutions for offline businesses.
• Implementing foundational elements of the offline payment lifecycle (e.g. dispute management, onboarding etc).
• Work with internal stakeholders to translate business needs into product requirements 
• Properly document these product requirements in a format easily understood and accessible by all stakeholders.
• Define and build features that increase the overall customer retention and conversion rates of existing products.
• Work with designers, developers, QA testers and subject matter experts to get requirements well scoped, designed, tested, and launched.
• Monitor and understand the key metrics governing your product features, with an eye toward continuously improving them through ongoing product innovation.
• Work with design & engineering to conduct experiments (A/B tests) to optimize the product in pursuit of an improved customer experience and business metrics.
• Be able to analyze data with or without the data team to identify new business opportunities as it relates to your product area.
• Establish product delivery timelines in close collaboration with the development team.

Requirements

• Minimum of 3+ years of work experience, with relevant product management or technology development experience.
• Bachelor's Degree in Business, Finance, Product Management, or a related field.
• Understanding of the POS and offline payments technology – locally and globally.
• Experience in delivery of solutions to Enterprise customers.
• Demonstrated success defining or/and launching excellent consumer or business facing features.
• Proven ability to understand the business and engineering terminologies and engage both sides effectively.
• Ability to display a strong sense of ownership in a fast-paced environment.
• Desire to dive into and learn a specific domain.
• Excellent knowledge of the agile methodology.
• Excellent communication and project management skills.
• Experience working in payment terminal services is a plus.
• Ability to make decisions and adapt quickly to change.