job description - Associate, Account Configuration
The Role
- Flutterwave is looking for an Associate, Account Configuration who will assist in setting up and configuring both enterprise and SMB merchants' accounts.
- Reporting to the Manager, Account Configuration, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.
Responsibilities
- Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
- Collaborate with other teams to understand and implement customer requirements
- Maintain accurate records of all account configuration activities
- Participate in team meetings and training to stay updated on product changes and developments
- Contribute to the improvement of account configuration processes
- Support the Account Configuration Manager in meeting team KPIs and objectives
Requirements
- Bachelor's Degree in Business, IT, or a related field
- Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
- Excellent attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
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About the company
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We build payment infrastructure to connect Africa to the global economy, by building infrastructure for businesses and that want to provide seamless and secure payment.
