Workshop Operations and Customer Service Manager at Mechanic On The Go

JOB TITLE: Workshop Operations and Customer Service Manager

JOB LOCATION: Ikeja, Lagos

JOB DETAILS:

• The Workshop Operations and Customer Service Manager will oversee the daily activities of the repair and service operations in the workshop, ensuring efficiency and high-quality service.
• This individual will log all service details, handle customer inquiries and updates, ensure customer satisfaction, and provide daily and weekly progress and revenue reports to the CEO.
• The ideal candidate must reside in or near Ikeja to be available for timely responses and effective management of the workshop.

Key Responsibilities
Workshop Operations:

• Supervise the day-to-day operations of the repair and service activities in the workshop.
• Ensure all repair jobs are completed to a high standard and in a timely manner.
• Organize and prioritize work orders to maintain an efficient workflow.
• Monitor inventory and order necessary parts to avoid delays in service delivery.
• Implement and maintain systems to log all details of repairs, services performed, parts used, and future recommendations.

Customer Service:

• Attend to customer calls and requests promptly, providing accurate and detailed information regarding their vehicle’s repair or service status.
• Offer timely updates to customers about the progress of their car’s repair, estimated completion times, and any additional services required.
• Ensure a positive customer experience by addressing concerns and providing solutions in a professional and courteous manner.
• Coordinate vehicle pick-ups and deliveries with customers.

Reporting and Documentation:

• Maintain detailed logs of every repair, service, and customer transaction.
• Compile daily and weekly reports on workshop progress, job completion rates, customer satisfaction levels, and revenue generation for the CEO.
• Track revenue, invoicing, and outstanding balances; provide regular financial updates to management.
• Ensure all reports are accurate, thorough, and delivered on time.

Customer Satisfaction:

• Regularly follow up with customers to ensure they are satisfied with the services provided.
• Handle any complaints or issues swiftly to maintain customer loyalty and trust.
• Gather customer feedback and implement improvements to enhance the service experience.

Reporting:

• Generate daily reports on workshop activity, including completed jobs and pending repairs.
• Provide weekly progress and revenue reports to the CEO, highlighting key operational metrics and any issues requiring management attention.

Qualifications

• Previous experience in a workshop environment or automotive service industry.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency in workshop management software or CRM systems is a plus.
• Excellent communication skills, both verbal and written.
• Must live in or near Ikeja for convenient and prompt management of workshop activities.
• Familiarity with vehicle repair processes, parts, and terminology.

Skills and Competencies:

• Strong problem-solving and multitasking abilities.
• Ability to thrive in a fast-paced environment and manage time effectively.
• Attention to detail and accuracy in documentation and reporting.
• Excellent customer service and conflict resolution skills.
• Proficient in Microsoft Office Suite (Excel, Word) and general accounting software.

HOW TO APPLY
To apply for the ongoing Mechanic On The Go job opening, visit the  APPLICATION PORTAL to submit your application!