Technical Support Intern (SME) at MainOne Cable – 2 Openings

JOB TITLE: Technical Support Intern (SME)

JOB LOCATION: Lagos

JOB DETAILS:
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study. 
• Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage. 

Demands of the Job:

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.  

HOW TO APPLY
To apply for the ongoing MainOne Cable Job recruitment, visit the APPLICATION PORTAL to submit your application!