AAP / CFM Assistant at Center for Advocacy Transparency and Accountability Initiative (CATAI) – 2 Openings

JOB TITLE: AAP / CFM Assistant

JOB LOCATIONS: Kalabalge – Adamawa and Mubi – Borno

JOB DETAILS:

• Operationalize a Complain Feedback Mechanism at facility and community levels.
• Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
• Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
• Maintain Complaint registration and sharing to the central CFMC focal for urgent response and follow-up.
• Communicate outcomes and responses effectively to beneficiaries and communities.
• Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
• Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
• Participate in camp-level accountability and information-sharing coordination meetings.
• Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
• Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
• Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
• Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
• Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
• Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
• Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
• Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
• Read and ensure a full understanding of CATAIs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
• Implement all work-related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
• Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
• Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Requirements
Education:

• Bachelor’s Degree in Statistics, Demographics, Computer Science, IT, or any other relevant equivalent degree is required. A Master’s degree is an added advantage
• Minimum of 2 years previous experience working with National and international NGOs.
• Minimum of 3 years experience in Monitoring, Evaluation, and Accountability in the humanitarian context.
• Experience in implementing NHF-funded
• The ability to develop Maps and infographics is an added advantage

Skills and Competency:

• Proficiency in the use of MS Excel or other statistical packages e.g SPSS, STATA-12, PowerBI etc)
• Good interpersonal skills
• Ability to work within a team setting
• Independence, adaptability and flexibility
• Demonstrated experience in database management
• Strong group process design and facilitation skills, including developing and leading workshops
• Strong data collection, analysis, and report writing using visualization is required.
• Ability to work independently, think analytically and take initiative in solvingproblems.
• Experience in design and development of M&E plan, logical framework and Indicatortrackingtables
• Excellent communication skills.

HOW TO APPLY
To Apply For The Ongoing Center for Advocacy, Transparency and Accountability Initiative (CATAI) Job Recruitment, Visit APPLICATION PORTAL To Submit Your Application!