FinOps Controller at RedCloud Technology

JOB TITLE: FinOps Controller

JOB LOCATION:  Lagos

JOB DETAILS:

• We are seeking a detail-oriented and proactive Financial Operations Controller to manage and oversee the financial operations on RedPay, our payment wallet integrated with the Open Commerce eB2B marketplace platform.
• RedPay facilitates customer payments and digital services, including bill payments and recharges.
• The ideal candidate will focus on managing all customer requests related to RedPay, ensuring seamless withdrawal processing, and maintaining the integrity of financial transactions.
• This role demands a hands-on approach to developing and implementing operational processes while ensuring compliance and efficiency.

Key Responsibilities
Customer Request Management:

• Handle and resolve all customer queries and requests related to RedPay transactions, including payments, withdrawals, and digital services.
• Ensure timely and accurate processing of withdrawal requests, coordinating with relevant stakeholders as necessary.
• Manage end to end KYC and KYB Management as per individual market requirements

Transaction Monitoring & Reconciliation:

• Monitor all financial transactions on RedPay to ensure accuracy, compliance, and alignment with company policies.
• Conduct regular reconciliations of transactions to maintain the integrity of financial data and promptly address discrepancies.

Process Improvement:

• Develop and optimize financial operation processes for RedPay, focusing on enhancing efficiency, accuracy, and customer satisfaction.
• Implement best practices for financial control and risk management, ensuring all processes comply with legal and regulatory requirements.

Reporting & Analysis:

• Prepare and present regular reports on financial operations, transaction volumes, and key metrics related to RedPay.
• Analyze trends and data to provide insights and recommendations for improving financial operations and customer experience.

Collaboration & Communication:

• Work closely with the finance, customer support, and technology teams to ensure seamless integration and operation of RedPay within the marketplace platform.
• Liaise with external partners and vendors to manage relationships and ensure service level agreements are met.

Compliance & Risk Management:

• Ensure all RedPay operations comply with financial regulations and internal policies.
• Identify potential risks in financial processes and implement mitigation strategies to minimize exposure.

Candidate Requirements

• Experience in financial operations, payment processing, or related roles within the fintech, e-commerce, or FMCG sectors.
• Experience managing customer financial transactions and withdrawal processes.
• Customer centric mind-set
• Proficiency in financial software, transaction monitoring systems, and Microsoft Excel
• A proactive and hands-on approach to managing financial operations and improving processes.
• Knowledge of relevant financial regulations and compliance requirements.

HOW TO APPLY
To apply for the ongoing RedCloud job opening, visit the APPLICATION PORTAL to submit your application