View Jobs at RedCloud |
Full Time |
Lagos |
Posted 2 months ago |
JOB TITLE: FinOps Controller
JOB LOCATION: Lagos
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JOB DETAILS:
- We are seeking a detail-oriented and proactive Financial Operations Controller to manage and oversee the financial operations on RedPay, our payment wallet integrated with the Open Commerce eB2B marketplace platform.
- RedPay facilitates customer payments and digital services, including bill payments and recharges.
- The ideal candidate will focus on managing all customer requests related to RedPay, ensuring seamless withdrawal processing, and maintaining the integrity of financial transactions.
- This role demands a hands-on approach to developing and implementing operational processes while ensuring compliance and efficiency.
Key Responsibilities
Customer Request Management:
- Handle and resolve all customer queries and requests related to RedPay transactions, including payments, withdrawals, and digital services.
- Ensure timely and accurate processing of withdrawal requests, coordinating with relevant stakeholders as necessary.
- Manage end to end KYC and KYB Management as per individual market requirements
Transaction Monitoring & Reconciliation:
- Monitor all financial transactions on RedPay to ensure accuracy, compliance, and alignment with company policies.
- Conduct regular reconciliations of transactions to maintain the integrity of financial data and promptly address discrepancies.
Process Improvement:
- Develop and optimize financial operation processes for RedPay, focusing on enhancing efficiency, accuracy, and customer satisfaction.
- Implement best practices for financial control and risk management, ensuring all processes comply with legal and regulatory requirements.
Reporting & Analysis:
- Prepare and present regular reports on financial operations, transaction volumes, and key metrics related to RedPay.
- Analyze trends and data to provide insights and recommendations for improving financial operations and customer experience.
Collaboration & Communication:
- Work closely with the finance, customer support, and technology teams to ensure seamless integration and operation of RedPay within the marketplace platform.
- Liaise with external partners and vendors to manage relationships and ensure service level agreements are met.
Compliance & Risk Management:
- Ensure all RedPay operations comply with financial regulations and internal policies.
- Identify potential risks in financial processes and implement mitigation strategies to minimize exposure.
Candidate Requirements
- Experience in financial operations, payment processing, or related roles within the fintech, e-commerce, or FMCG sectors.
- Experience managing customer financial transactions and withdrawal processes.
- Customer centric mind-set
- Proficiency in financial software, transaction monitoring systems, and Microsoft Excel
- A proactive and hands-on approach to managing financial operations and improving processes.
- Knowledge of relevant financial regulations and compliance requirements.
HOW TO APPLY
To apply for the ongoing RedCloud job opening, visit the APPLICATION PORTAL to submit your application
Deadline: November 15, 2024
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Job Features
Job Category | ICT / Telecommunication |
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