Customer Success Manager (CSM) at Movam Technologies 

JOB TITLE: Customer Success Manager (CSM)

JOB LOCATION: Lagos

JOB DETAILS:

• We are seeking proactive Customer Success Managers focused on client retention and account expansion. The ideal candidates will build strong client relationships, drive product adoption, and identify growth opportunities.

Key Responsibilities

• Develop trusted relationships with clients to ensure satisfaction and long-term retention.
• Drive product adoption and value realization for clients.
• Proactively identify upsell and cross-sell opportunities to expand accounts.
• Serve as the main point of contact for client needs, feedback, and escalations.
• Collaborate with internal teams (sales, support, and product) to deliver exceptional client experiences.
• Monitor client health metrics and implement strategies to reduce churn.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role.
• Proven track record of driving retention and account growth.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to analyze client data and deliver actionable insights.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, Gainsight).
• Bachelor’s degree in Business, Communications, or a related field.

Why Join Us?

• Play a key role in ensuring customer success and driving business growth.
• Competitive compensation and professional development opportunities.

HOW TO APPLY
To apply for the ongoing Movam Technologies job opening, visit the job APPLICATION PORTAL to submit your application!