View Jobs at FiberOne Broadband (FOB) |
Contract |
Lagos |
Posted 2 weeks ago |
JOB TITLE: Case Management Agent
JOB LOCATION: Anthony Village, Lagos
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JOB DETAILS:
- Receives calls/emails/chats and responds within SLA
- Ensures FCR for level 1 supports
- Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
- Ensures schedule adherence
- Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
- Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
- Ensures quality score of 90% is achieved.
Job Requirements
- Interested candidates should possess a Bachelor`s Degree in a relevant field with 1-3 years work experience.
- Must attend daily pep-talks
- Must be punctual at work
- Must be able to complete all assigned tasks daily
- Must be able to work shifts (public holidays, weekends).
Salary
N100,000 – N130,000 monthly.
HOW TO APPLY
To apply for the ongoing Fiberone Broadband job opening, visit the job APPLICATION PORTAL to submit your application!
Deadline: December 13, 2024
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Job Features
Job Category | ICT / Telecommunication |
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