General Manager at Mshel Homes

JOB TITLE: General Manager

JOB LOCATION: Abuja

JOB DETAILS:

• The General Manager (GM) is responsible for overseeing the entire operation of the hotel-apart, ensuring the property’s success in delivering exceptional guest experiences, maximizing financial performance, and maintaining high standards of operations.
• The GM provides leadership to all departments, drives business growth, and ensures the smooth running of daily operations while focusing on profitability, guest satisfaction, and staff management.

Key Responsibilities

• Oversee the day-to-day operations of all departments, including front desk, housekeeping, maintenance, and food & beverage services (if applicable).
• Ensure the property is well-maintained and in compliance with all health, safety, and security standards.
• Implement efficient procedures to enhance operational performance, including check-in/check-out processes, housekeeping, and guest services.
• Maintain and improve guest satisfaction by ensuring high standards of service are consistently met.
• Address guest complaints and feedback, resolving issues in a timely and professional manner.
• Monitor guest reviews and ratings, making necessary adjustments to enhance the guest experience.
• Develop and manage the property’s annual budget, controlling costs and maximizing revenue.
• Analyze financial performance and key metrics, making adjustments to improve profitability.
• Oversee the pricing and revenue management strategies to ensure optimal occupancy and ADR (Average Daily Rate).
• Hire, train, and supervise department heads and other key staff members.
• Foster a positive work environment that encourages teamwork, professional growth, and staff retention.
• Conduct regular performance reviews, identify training needs, and implement staff development programs.
• Work with the sales and marketing team to develop and implement strategies to increase occupancy, attract new business, and retain repeat guests.
• Identify opportunities for growth through market analysis and competitor research.
• Ensure the hotel is effectively promoted across digital channels and travel platforms.
• Ensure the property complies with local regulations and industry standards, including fire safety, health regulations, and employment laws.
• Maintain high standards of hygiene, cleanliness, and safety across all operations.
• Build relationships with local businesses, tourism boards, and other stakeholders to promote the hotel-apart.
• Represent the hotel at industry events and in the community to enhance its visibility and reputation.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (Master Degree preferable).
• Proven experience of minimum of 10 years as a General Manager or in a senior management role within the hospitality industry.
• Strong leadership, financial acumen, and communication skills.
• Ability to manage diverse teams and handle multiple responsibilities in a fast-paced environment.
• Knowledge of property management systems (PMS) and other hotel-related software.
• Leadership and team management
• Financial planning and analysis
• Customer service excellence
• Problem-solving and decision-making
• Marketing and revenue management
• Strong communication and interpersonal skills.

HOW TO APPLY
To apply for the ongoing Mshel Homes job opening, visit the job APPLICATION PORTAL to submit your application!