Operations Executive at Interswitch Group

JOB TITLE: Operations Executive

JOB LOCATION: Lagos

JOB DETAILS;

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities:
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing:

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements

• Academic Qualification(s): BEng. / BSc.
• Professional Qualification(s): N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage.
• Experience (Number of relevant years): 0 – 2 years.

HOW TO APPLY
To apply for the ongoing Interswitch job opening, visit the job APPLICATION PORTAL to submit your application!