CCCM Supervisor at INTERSOS

JOB TITLE: CCCM Supervisor

JOB LOCATION: Maiduguri, Borno

JOB DETAILS:

• The CCCM Supervisor plays a key role in supporting the management and coordination of displacement sites, ensuring the safety, dignity, and well-being of internally displaced persons (IDPs), returnees, and refugees in camps and out-of-camp settings.
• The CCCM Supervisor assists in the day-to-day management of camp operations, builds relationships with key stakeholders, and ensures the delivery of services according to humanitarian standards.

Responsibilities
Camp Management and Coordination:

• Support Daily Operations: Assist in overseeing daily operations within the camps and out-of-camp settings, including infrastructure management, service delivery, and adherence to camp policies.
• Monitor Service Delivery: Work alongside sectoral leads to support and monitor the delivery of essential services (water, sanitation, shelter, food distribution, NFIs, protection, etc.), ensuring alignment with humanitarian standards and IASC guidelines.
• Facilitate Camp Governance: Support the establishment and maintenance of camp governance structures, promoting resident participation in decision-making through committees or representative bodies.
• Community Engagement: Facilitate regular meetings with community representatives and camp residents, addressing concerns, gathering feedback, and fostering community involvement in camp activities

Coordination with Stakeholders:

• Liaise with Humanitarian Partners: Act as a secondary contact with local authorities, UN agencies, and NGOs to support well-coordinated activities that meet population needs.
• Organize and Participate in Coordination Meetings: Represent the CCCM team in inter-agency meetings, providing updates and sharing information.
• Build Effective Relationships: Maintain positive working relationships with local authorities, camp committees, and partner organizations to facilitate effective camp management.

Information Management and Reporting:

• Assist in Data Collection and Analysis: Support data collection systems to gather information from Camp Managers and focal points on demographics, needs assessments, and service gaps.
• Prepare Reports: Assist in preparing weekly, monthly, and ad hoc reports on camp activities, challenges, and achievements, ensuring alignment with internal and donor reporting requirements.
• Maintain Records: Help document and maintain records of activities, camp populations, and resource distributions for accountability.

Capacity Building and Staff Support:

• Supervise Camp Management Staff: Provide supervision, guidance, and support to CCCM officers, assistants, and volunteers, promoting a collaborative work environment.
• Support Staff Training: Assist in organizing training for camp management staff and community leaders on CCCM principles, protection, and accountability.
• Build Local Capacity: Work with community representatives to foster local capacity, preparing them for increased responsibility in camp management.

Resource Management and Logistics:

• Oversee Resource Distribution: Assist in monitoring the allocation and distribution of resources within the camp, ensuring efficient use and accountability.
• Coordinate with Logistics and Procurement: Collaborate with logistics and procurement teams to help secure necessary supplies and equipment, following organizational and donor guidelines.
• Monitor Infrastructure: Help oversee maintenance, repair, and improvement of camp facilities (shelters, WASH facilities, community centers) as needed.

Monitoring and Evaluation (M&E):

• Implement M&E Plans: Support the MEAL Department in designing and maintaining M&E plans to track camp conditions and service delivery.
• Conduct Needs Assessments: Organize and participate in needs assessments, gap analyses, and satisfaction surveys to monitor the evolving needs of camp residents and host communities.
• Support Program Evaluations: Assist in evaluating CCCM interventions to assess effectiveness and support decision-making for future programming.

Compliance and Accountability:

• Ensure Compliance with Standards: Adhere to international and organizational CCCM guidelines, including Sphere Standards, IASC guidelines, and CCCM cluster standards.
• Promote Accountability Mechanisms: Implement complaint and feedback mechanisms to allow camp residents to voice concerns and access grievance channels.
• Identify and Mitigate Risks: Report potential risks within camp and host community settings, including security risks, protection concerns, and service delivery gaps.

Representation and Advocacy:

• Represent the CCCM Team: Support the CCCM team in external coordination forums, advocacy meetings, and with donors when necessary.
• Advocate for Beneficiary Needs: Assist in advocating for resources, policy adjustments, and program changes to address the needs of camp residents and host communities.
• Collaborate on Policy Development: Work with sector leads and partners to enhance camp management policies aligned with organizational goals.

Requirements

• Education: Bachelor’s degree in social sciences, humanitarian studies, public administration, or a related field; a Master’s degree is preferred.
• Experience: Minimum of 3–5 years of experience in camp management, humanitarian response, or related field, with proven experience in leadership roles.
• Skills: Excellent Computer Skills (Microsoft Packages), Strong leadership, communication, and interpersonal skills; proficiency in data management, reporting, and coordination.
• Knowledge: Familiarity with humanitarian standards, CCCM principles, and protection frameworks (e.g., Sphere Standards, IASC guidelines).
• Languages: Proficiency in local languages, with strong written and spoken English skills.
• Note: Qualified Female candidates are strongly encouraged to apply.

HOW TO APPLY
To apply for the ongoing INTERSOS of job opening, visit the job APPLICATION PORTAL to submit your application!

Note

• Interested candidates should attach their CV with a Cover Letter following this format “Surname_Position you applied for”.
• ONLY applicants whose competencies meet the requirements of the position will be contacted.
• INTERSOS is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply”.
• INTERSOS does not ask for any form of payment at any stage of recruitment. Applications are processed according to the order of arrival. INTERSOS reserves the right to close the offer before the term initially expressed in the advert if an applicant is accepted.
• INTERSOS has a PSEA Policy that the successful candidate will be expected to comply with and promote.