View Jobs at First Bank |
Full Time |
Lagos |
Posted 3 weeks ago |
JOB TITLE: Account Relationship ManageProduct Manager, Current and Domiciliary Productsr
JOB LOCATION: Lagos
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JOB DETAILS:
- Managing day-to-day portfolio activities, analyzing sales methods and costs, facilitating project reviews and analyzing key performance indicators.
- Managing current and domiciliary account variants which involves constantly evaluating the effectiveness of the product, design contest/initiatives/value build up in existing accounts and make necessary changes in the product depending on the market requirement.
- Support Branches, SBUs, Sales and Channels by providing product clarifications whenever inquiries are made.
- Support low performing Strategic Business Units in resolving their issues and providing product solutions thereby bringing them up the curve.
- Knowledge Management – Designing and update of Frequently Asked Questions (FAQs) and uploading the same on the portal to assist business units.
- Delivering training to our internal customers (Branch/Sales/Channel to meet the needs of the customer and thereby increased balances.
- Work with Treasury Department on the interest rates for domiciliary accounts to ensure our rates are highly competitive
- Design value proposition for individual segments such as mass market, affluent and HNI customers to ensure increased product intake and liability growth.
- Develops and monitors specific marketing campaigns (working with other relevant teams) to leverage market opportunities to ensure growth of low-cost current and domiciliary liability portfolio
- Drive and implements Bank-wide strategies to ensure product uptake, increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Leverage on partnerships and marketing campaigns to drive customer loyalty to achieve customer retention and on current and domiciliary portfolio growth
- Drive product development and management of current and domiciliary products to achieve product optimization and Profit generation.
- Cost control management and income maximization on current and domiciliary products to drive revenue generation
- Ensure resource planning and coordination for proper and timely job execution
- Ensure external and internal resource management to ensure expenditure is in line with the business plan.
- Mine and pool customer data to track behaviors and design new initiatives for engagement
- Engage EDMTA and M&CC for Online marketing to enhance customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of the business.
- Work with the SBUs to identify new markets that present opportunities for Business.
- Consistently review the existing Products (Weekly, Monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
- Timely preparation and dissemination of performance report, research and analytics.
- Preparation of Business requirement documents for new initiatives on existing and new product development.
- Ensure the profitability of existing and new products.
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
- Oversee Consumer Products life cycle, from inception to launch, to evaluation and refinement.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure the products are highly visible to both internal and external customers.
Requirements
Education:
- Minimum Education: First Degree in any relevant discipline. Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.
Experience:
- Minimum experience: 2 years of general banking experience.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management
Skill / Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory Skills
HOW TO APPLY
To apply for the ongoing First Bank job opening, visit the job APPLICATION PORTAL to submit your application!
Deadline: November 25, 2024
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Job Features
Job Category | Banking / Financial Services |
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