Virtual Tutor at TechnoServe – 3 Openings

JOB TITLE: Virtual Tutor

JOB LOCATIONS:: Abuja, Kano and Lagos

JOB DETAILS:

• The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in TechnoServe’s EdTech projects, ensuring they complete their business growth journey on our learning platforms.
• This role provides technical support, guidance, and monitoring to help participants meet their learning goals.
• Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the EdTech product.

Responsibilities

•  Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress   and ensuring they meet established milestones.
•  Oversee platform access and ensure entrepreneurs have the needed information to activate.
•  Send motivational messages and reminders to encourage course completion.
•  Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their   development journey.
•  Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course   completion rates.
•  Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
•  Compile key metrics on user progress and platform usage, generating reports that include insights and   recommendations.
•  Deliver assistance to ensure effective user activation and engagement with the learning platform.
•  Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and   benchmarking
•  Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.

Basic Qualifications

•  Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
•  At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master’s degree.

Preferred Qualifications:

• Experience working on FCDO/UN-funded projects in Nigeria.
• Experience working with an INGO.
• Experience working on an entrepreneurship donor-funded Project.

Knowledge, Skills, and Abilities:

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
•  Effective communication within the team, the users and project stakeholders.
•  Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
•  Demonstrated ability to work independently, with flexibility and responsiveness.
• Proactive and initiative-driven
• Empathy toward users’ backgrounds, contexts, and challenges.
•  Advanced oral and written communication skills.
•  Proven analytical skills.
•  Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
•  Desired experience managing LMS platforms like TalentLMS, Moodle, or similar.
•  Desired experience providing technical support to users in virtual environments
•  Desired experience analyzing user experience metrics
•  Desired experience working with remote teams.

Languages Required:

•  Advanced English proficiency.

Travel: 

• Occasionally.

Supervisory Responsibilities:

• None.

HOW TO APPLY
To apply for the ongoing Technoserve job opening, visit the job APPLICATION PORTAL to submit your application!