Operations Assistant at EHA Clinics

JOB TITLE: Operations Assistant

JOB LOCATION: Sangotedo, Lagos

JOB DETAILS:

• We are on a mission to deliver quality health care that is accessible, effective, and affordable.
• By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values:

• Customer Experience:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
• Quality: We strive to improve our customers’ health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.
• Safety: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
• Staff Engagement: We invest in the well-being, training, and development of our staff.
• Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine.

Mission Objective  

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum.
• They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

Duties and Responsibilities
Purpose:

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

Engagement:

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs

Delivery:

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key Area Of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills And Attributes 

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

Remuneration
NGN 100,000 Monthly Gross.

HOW TO APPLY
To apply for the ongoing EHA Clinic job opening, visit the job APPLICATION PORTAL to submit your application!