Officer, Trade Reporting & Forms at Stanbic IBTC Bank

JOB TITLE: Officer, Trade Reporting & Forms

JOB LOCATION: Lagos Mainland, Lagos

JOB DETAILS:

• Maintain a customer service approach with focus on Form M , PAAR, and NXP queries with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• To enhance Trade Front End resource capacity to achieve business objectives in line with the Business Support strategy and the Bank’s vision & values.
• Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences. Consistently support the Trade queries and reporting desk.

Qualifications

• Relevant Degree (BSc)
• Minimum of one year customer experience on Trade related transactions
• General knowledge of banking products, Import processes in the Nigeria
• High customer service relations, ethic and responsibility
• Strong written, verbal communication skills and product/client presentation skills
• Good knowledge of Microsoft Office – (Word)

Additional Information:

• Good planning and query resolution skills
• Communicate effectively at all levels, take initiative, excellent listening skills
• Strong Customer Focus and continuous interface
• Strong interdepartmental skills, high customer service ethic and responsibility
• Technology Competent

HOW TO APPLY
To apply for the ongoing Stanbic IBTC Bank job opening, visit the  APPLICATION PORTAL to submit your application!