Customer Service Specialist at West Africa Vocational Education (WAVE)

JOB TITLE: Customer Service Specialist

JOB LOCATION: Gbagada, Lagos

JOB DETAILS:

• We seek a Customer Care Representative to ensure exceptional customer service and satisfaction.
• The ideal candidate will handle inquiries across various channels, resolve issues promptly, and maintain positive customer relationships.

Key Responsibilities

• Respond to customer inquiries via social media, phone calls, and emails in a timely and friendly manner.
• Address customer complaints, feedback, and concerns professionally to achieve resolution.
• Maintain excellent customer relationships through superior service and support.
• Collaborate with internal teams to meet customer expectations and improve satisfaction levels.

Requirements

• Proven experience in customer service, preferably in the food or retail industry.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and manage customer interactions effectively.
• Attention to detail and a customer-centric approach.

HOW TO APPLY
To apply for the ongoing West Africa Vocational Education (WAVE) job opening, visit the  APPLICATION PORTAL to submit your application!