View Jobs at Mopheth Limited |
Full Time |
Lagos |
Posted 3 weeks ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Lagos
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JOB DETAILS:
- Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
- Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
- Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
- Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
- Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
- Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
- Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
- Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.
Requirements
- BSc / HND in Mass Communication, Business Administration, or a related field.
- 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
- Excellent communication and interpersonal skills.
- Ability to promote products effectively and engage customers in a friendly, professional manner.
- Ability to stand for extended periods and move around the store as needed.
- Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
HOW TO APPLY
To apply for the ongoing Mopheth job opening, visit the APPLICATION PORTAL to submit your application!
Deadline: October 25, 2024
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Job Features
Job Category | Healthcare / Medical |
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