Customer Service Representative at Mopheth

JOB TITLE: Customer Service Representative

JOB LOCATION: Lagos

JOB DETAILS:

• Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
• Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
• Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
• Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
• Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
• Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
• Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
• Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Requirements

• BSc / HND in Mass Communication, Business Administration, or a related field.
• 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to promote products effectively and engage customers in a friendly, professional manner.
• Ability to stand for extended periods and move around the store as needed.
• Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.

HOW TO APPLY
To apply for the ongoing Mopheth job opening, visit the  APPLICATION PORTAL to submit your application!