IT Service Delivery Specialist at Dangote Group

JOB TITLE: IT Service Delivery Specialist

JOB LOCATION: Lagos

JOB DETAILS:

• Dangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to join our Information Technology Department.
• The ideal candidate will join our team of professionals to support the organization’s daily IT operations.

Key Duties and Responsibilities

• Coordinate with departments and monitor all infrastructural facilities available for business personalities.
• Develop various strategies and maintain records of data on business plans.
• Maintain all issues related to and plan the Disaster Recovery program.
• Prepare plans for all hardware and software programs on an annual basis and prepare forecasts for budget and implement various cost-effective methods.
• Supervise all Service Levels for production systems including campaign development, recording data and knowledge transfer to personnel.
• Coordinate with various departments to work together according to business process requirements.
• Administer all sensitive situations and data and associate yearly budget.
• Provides support to various systems and infrastructures within the organization.
• Monitor all critical matters and ensure compliance with guidelines to achieve all goals.
• Maintain knowledge of all present infrastructural trends and implement all business objectives.
• Monitor all IT systems and related instruments to enhance project growth.
• Design and monitor the effective implementation of all global systems.
• Monitor and escalate all issues and provide an effective system to client.
• Responsible for managing overall IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction.
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
• Ensure system performance and SLAs are met.
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved.
• Manage strategic relationships with key IT products and service providers.
• Provide in-depth technical expertise for both tactical and operational initiatives.
• Participate in the budget process.

Requirements
Education and Work Experience:

• Bachelor’s Degree / HND in Computer Science / Computer Engineering.
• 10 years of broad experience leading IT infrastructure projects with a track record of handling multiple projects concurrently with successful project delivery across a broad footprint.

Skills and Competence:

• Proficient in Infrastructure and Operating Systems.
• Experience in operational process improvement and efficiency projects.
• Ability to create/maintain project metrics and manage customer expectations on a weekly/monthly basis including delivery schedules, scope management, risks/issues, and budget through the life of the projects.
• Demonstrated ability to manage projects with cross-functional teams.
• Must have excellent communication and presentation skills.
• Provide guidance and leadership toward improving IT operational challenges and efficiencies in driving better response/resolution capabilities.
• Review system resources to optimize the services provided based on application behavior patterns.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Career Development.

HOW TO APPLY
To apply for the ongoing Dangote job opening, visit the  APPLICATION PORTAL to submit your application!