job description - User Support Technician
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Internet
- Desktop applications
- Word processing software
- MS Windows
- SharePoint
Additional information
Security and safety
- Criminal record check
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
Benefits
Other benefits
- Free parking available
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About the company
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Tecksoft provides medical equipment and software solutions services for the healthcare sector.