Senior Business Manager at Airtel 

JOB TITLE: Senior Business Manager

JOB DETAILS:
Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
•  Supervise health of acquisitions, compliance on activations.
•  Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Qualifications

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Bachelor’s degree in management or related Social Sciences.
• Master’s in Business Administration would be preferred additional qualification.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills. 
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.

HOW TO APPLY
To apply for the ongoing Airtel job recruitment, visit the job APPLICATION PORTAL to submit your application!