Client Success Manager at Opay

JOB TITLE: Client Success Manager

JOB DETAILS:

• Responsible for collecting leads from key account target customers, establishing contacts, and achieving cooperation with target customers.
• Manage quotes, orders, and other transactions with customers.
• Responsible for the long-term cooperative relationship between the company and key account clients. Regularly communicate with customers to understand their needs and issues, and ensure customer satisfaction
• Conduct market research on the industry where key account clients are located, and analyze changes in customer needs and market trends.
• Regularly report market feedback and competitor information to superiors.
• Respond quickly to customer issues, especially emergencies or complaints, maintain the company’s image, and properly handle customer issues.
• Obey work arrangements and strictly implement SOP.

Job Requirements

• Have more than 3 years of sales experience and more than 1 year of sales experience for industry key customers. 
• Understand market trends, industry characteristics, financial processes, and financial payment needs well.
• Familiar with key customer business processes, good at customer service development, and relationship management.
• BSc / HND
• Must have requisite negotiation and communication skills.
• Must have strong leadership skills.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.

HOW TO APPLY
To apply for the ongoing OPay job recruitment, visit the job APPLICATION PORTAL to submit your application!

Note: This role is domiciled in Lagos – a High Priority for Ikeja, Alimosho, and Island.