Head of IT Operations at Seven Up

JOB TITLE: Head of IT Operations

JOB LOCATION: Lagos

JOB DETAILS:

• Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
• Service Improvement: Identifying and pursuing service improvement initiatives.
• Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
• To meet targets and expectations for internal customer service and support performance
• Measure Customer Satisfaction, and understand the main pain points for the users.
• Effectively build, manage, develop, and train the service desk team
• Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
• Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

Requirements

• B.Sc / HND in a related field.
• 7yrs+ experience in a forward-progressing technology management background
• Proficiency in the Microsoft Suite, especially Excel.
• ITIL certified.
• COBIT certified.
• Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.

HOW TO APPLY
To apply for the ongoing Seven-Up job opening, visit the job APPLICATION PORTAL to submit your application!